Exchanges, Returns, and Refunds
If your purchase qualifies for an exchange or a refund, all products must be returned in original condition and unworn within 10 DAYS of receiving the package to ensure full credit of item(s). Shipping costs are always non-refundable and the customer is responsible for all return shipping fees.
All sales on custom made or personalized items are FINAL. Custom and monogrammed items are nonreturnable as they can not be remade or reused. For all other products, please contact us at email@example.com within 14 days of receipt to arrange a replacement or refund.
In the unlikely event that your order arrives damaged, please email us with a photo of the damaged product to firstname.lastname@example.org within 48 hours of receiving the damage item.
**All returns are subject to the discretion of Krafty Chix, LLC.
We strongly recommend re-shipping items to us by FedEx, UPS or USPS Priority Mail with a tracking number. Krafty Chix is NOT responsible for packages lost in transit. Customers requesting an exchange will be billed through PayPal for all additional shipping charges. Exchanges will not be shipped until payment for re-ship is made.